Frequently Asked Questions
Find answers to common questions about our products and services
How do I place an order?
Simply browse our shop, add items to your cart, fill in your delivery information, and click “Place Order”. Your order will be sent directly to us for confirmation.
How long does shipping take?
We offer fast delivery! Most orders are delivered within 2-5 business days depending on your location. For urgent orders, please contact us directly.
Can I return or exchange items?
Yes! We have a 14-day return policy. Items must be unused and in original packaging. Contact us via WhatsApp to initiate a return or exchange.
Do you offer free delivery?
Yes! Free delivery applies automatically when your cart includes a pricing option that includes the Free Delivery benefit. Otherwise the regular delivery fee is $4.00.
Are your products authentic?
Absolutely! We only sell 100% authentic products from trusted suppliers. Quality is our top priority.
Can I cancel my order?
Yes, you can cancel your order before it ships. Please contact us via WhatsApp as soon as possible with your order details.
Still have questions?
Can't find the answer you're looking for? Our customer support team is here to help!